Frequently Asked Questions
Find the answers to all of our most frequently asked questions. In case you
don't find your question, please ask the support team.
don't find your question, please ask the support team.
Search questions
What time during a day can we make deposits and withdrawals?
You can deposit between 9:00 AM and 11:00 PM from Saturday to Friday and withdraw between 9:00 AM to12:00 PM from Monday to Thursday
When will the money be credited to the account after requesting the money?
If you register your withdrawal request during the working hours of the finance team, the requested amount will be deposited into your account within a maximum of 1 hour. Please note that with the local exchange method, the time of deposit varies depending on the working hours of local banks and the type of transfer. If your money is not deposited to your account within 24 hours, please contact our support team.
What are the deposit and withdrawal methods?
In order to facilitate deposits and withdrawals, various methods have been considered for customers. You can use our trusted exchanges, directly through local bank and the Top Change payment portal, Web Money and Cryptocurrnecy wallets automatically 24 hours a day. and top up your account 7 days a week
Will the tax authorities be notified if we make a profit?
No, all you trade and your personal information are confidential.
What is the minimum and maximum deposit and withdrawal limit?
• The minimum deposit is 10$ for the Nano Account, ECN Account 200$, Fixed Spread 100$ and on Spread Account is 50$
• The maximum deposit amount for the Nano account is 1000$, but this amount is unlimited to other accounts.
• The minimum withdrawal is 5$ for all accounts. The maximum withdrawal is unlimited.
How can I track the status of my Deposits, Withdrawals and Internal Transfers?
You can view your Deposits, Withdrawals and Internal Transfers requestes under My Request section in your user panel
If the deposit or withdrawal is made during the weekend, when will it be processed?
If you register your withdrawal request during the working hours of the finance team, the requested amount will be deposited into your account within a maximum of 1 hour. Please note that with the local exchange method, the time of deposit varies depending on the working hours of local banks and the type of transfer. If your money is not deposited to your account within 24 hours, please contact our support team.
Can I make a deposit with a joint account?
Yes, however, in this case you must upload the following information or email it. • Joint-account form • Identification documents of account holders • A copy of the new bank statement that clearly shows the names of the account holders and the account number • Payment confirmation from the specified account
Can we make a deposit from the company's account?
In short, yes, but there are certain conditions. If the deposit is made through the shareholder's personal account and if there are multiple shareholders, we must obtain written consent from all shareholders.
Can I make a deposit from an account which is not in my own name?
No, the name of the sender must be the same as the name of the account opener
When making a deposit can I use a different method from when withdrawing?
If you want to withdraw money, you must use the same methods that you used to deposit. Withdrawals must be made in proportion to deposits, depending on the payment method.
How long does it take to complete my withdrawal process?
If you register your withdrawal request during the working hours of the finance team, the requested amount will be deposited into your account within a maximum of 1 hour. Please note that with the local exchange method, the time of deposit varies depending on the working hours of local banks and the type of transfer. If your money is not deposited to your account within 24 hours, please contact our support team.
If I have an open position, can I still withdraw money?
Yes, you can, but you need to make sure you have enough free margin in your account to cover the withdrawal.
How can I cancel my withdrawal request?
You can check the status of your request through your cabin in the requests section of the broker. If your request is under review, you can cancel your request through the cabin.
How can I transfer money between my trading accounts?
first withdraw the amount from the trading account to your wallet from your user panel, Account section, Capital section, via the withdrawal option, and after approval by the financial team, in the Capital section, deposit the desired amount from the wallet to the desired trading account.
Is there a charge for transferring money between accounts?
No, this type of transfer is free of charge.
Why is my Deposit or Withdrawal process is rejected?
If your deposit or withdrawal is declined, you will be notified by email. The reason for rejection will be explained in the email. In addition, through your cabin in the broker's requests section, the status of your request will be sent with an explanation, and you can always contact our trained support staff at [email protected] and ask them the reason and in the process get help
What could be some reasons for withdrals rejection?
Your application has probably been rejected for one of the following reasons: - Inadequate inventory - No trading activity has been carried out since the last deposit. - Incorrect details - Lack of free margins to cover open positions - The payment method used for withdrawal is different from the deposit method. - The withdrawal amount exceeds the deposit amount (credit cards or cash) - The withdrawal amount does not cover the cost of the payment system. - The requested additional information is not provided. - Request from a third party for a wire transfer. In addition, you can always contact our highly qualified support staff at [email protected] and ask for the reason to get help with the process.
What should I do if the withdrawal amount is not transferred to my account after 24 hours?
Check the status of your request through your cabin in the broker's requests section and if necessary contact our trained support staff at [email protected] and ask the reason and get them help in this process.
Why is my internal transfer not approved?
The reason for rejecting the internal transfer can be insufficient margin or failure to meet withdrawal conditions if you have bonuses in the account. If necessary, contact our trained support staff at [email protected] and ask for the reason.
Why is my trading login not charged, although my deposit has been confirmed?
After your deposit is approved by the finance team, your wallet will be charged in the broker and you can select the deposit option in the Accounts section of the Capital area and transfer the amount from the wallet to your trading account.
