Frequently Asked Questions
Find the answers to all of our most frequently asked questions. In case you
don't find your question, please ask the support team.
don't find your question, please ask the support team.
Search questions
What is DeltaFX?
DeltaFX is a financial markets broker that offers forex trading services and related tools.
Is DeltaFX regulated?
Yes, the broker's regulatory information is transparently published on the official website.
Is there Persian language support?
Yes, Persian support is available via chat and ticket.
Is there an account manager for each user?
Yes, after registration, an account manager is assigned to each user.
What are the financial department working hours?
It operates on business days within specified hours.
Are cent or nano accounts offered?
No, DeltaFX does not offer cent or nano accounts.
How do I register at DeltaFX?
Through the website registration form by entering your email.
Why haven't I received the email activation link?
Check your Spam folder and ensure you have a stable internet connection.
What does incomplete registration mean?
It means email or identity verification has not been completed yet.
What is the panel login username?
Your registered email address.
What should I do if I forget my password?
Use the 'Forgot Password' option.
How is identity verification done?
By submitting one of the valid identification documents in the user panel.
What documents are acceptable?
National ID card, birth certificate, driver's license, or passport.
How do I verify my mobile number?
From the account settings section by receiving a verification code.
What should I do if photo verification has an error?
Use a stable internet connection and try again.
How do I enable two-factor authentication?
By installing the Authenticator app and enabling it from the panel.
How do I correct wrong registration information?
By submitting a ticket to support.
Can I change my registration email?
Yes, through an official request to support.
Are user assets safe?
Yes, security mechanisms are used to protect accounts.
Why are some requests reviewed?
To prevent misuse and maintain account security.
What does Pending or Block status mean?
The request is under review and will be processed after final approval.
What are the deposit and withdrawal methods?
Rial, Tether, TopChange, and ZiPay.
Are deposits instant?
Yes, except for Rial deposits.
What is the Rial deposit timing?
It is processed on business days during specified hours.
How do I make a Rial deposit?
By transferring funds and submitting the receipt in the user panel.
Why isn't Rial deposit instant?
Because it requires review and approval by the finance department.
How do I top up my wallet?
After completing identity verification, from the deposit section.
What Tether networks are supported?
TRC20 and BEP20.
What is the daily withdrawal limit?
There is no specific limit, but requests are reviewed in stages.
How do I track withdrawal status?
From the user panel or support.
What trading accounts are offered?
Several types of accounts with different trading conditions.
What is the minimum deposit to open an account?
It varies depending on the account type.
How do I create a demo account?
From the accounts section in the user panel.
What is the difference between demo and real account?
Demo account has no financial risk.
Is scalping allowed?
Yes, as long as arbitrage is not used.
Why does a trade close before the stop?
Due to market volatility or slippage.
How do I download MetaTrader?
From inside the user panel dashboard.
What are the MetaTrader login credentials?
Account number, master password, and the relevant server.
What is the correct MT4 and MT5 server?
It is specified in the account opening email.
What is the difference between master and investor password?
Master is for trading, investor is for viewing only.
Why do I get an invalid account error?
Due to incorrect password or server.
How do I log into demo account?
By selecting the demo server and manually entering the credentials.
Can I use TradingView?
Yes, for market analysis alongside MetaTrader.
Why are prices different from MetaTrader?
Due to different data sources and update times.
Where are bonuses activated?
From the 'Campaigns' section in the dashboard.
What is the 5x bonus?
A multiplier bonus for the first deposit.
What is the minimum and maximum bonus?
It varies depending on the campaign.
What does losable bonus mean?
It can be used in trades but cannot be withdrawn.
What are the bonus profit withdrawal conditions?
Completing specified trading volume according to campaign rules.
On which accounts are bonuses activated?
On accounts specified in each campaign.
Can I have multiple bonuses at once?
No, only one active bonus can exist at a time.
What is a referral code?
A code to connect a user to a referrer.
Where do I see my referral code?
In the dashboard IB section.
How do I request an IB change?
Through the user panel.
Where do I see the IB request status?
In the tickets section.